Returns & Exchanges

Returns & Exchanges Policy

At Mirror Me Hair, our mission is to empower every woman to look and feel her best by providing the finest quality hair products. If you encounter any issues with your purchase, please don’t hesitate to CONTACT US. Our customer support team is dedicated to responding within 24 hours.

1. Order Cancellation

• You can request an order cancellation within 1 hour of placing your order. Simply contact our customer support team to initiate the cancellation process.
• Once the order processing begins and is shipped out we regret that cancellation requests can no longer be accepted.

2. Order Returns

• We gladly facilitate exchanges and returns of unused products within 15 days of receipt. We understand that sometimes a product may not meet your expectations.

3. Returns & Exchanges Eligibility:

• To be eligible for a return or exchange, the item(s) must be in its original condition, unaltered, and unused.
• All packaging, tags, and labels must remain intact.

Note: If a coupon code was used during the purchase, the item(s) cannot be returned or canceled.

3. Refunds:

• If your return or exchange request is approved, refunds will be issued in the form of store credits, which can be used for future purchases on our website.

4. Return Shipping:

• Customers are responsible for return shipping, including the cost of doing so, unless the return is due to an error on our part or a defective product.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately along with images and videos attached, and we will address the issue promptly. We will arrange for a replacement or refund as appropriate. 

Thank you for choosing Mirror Me Hair. We are committed to ensuring your satisfaction and providing you with an exceptional experience. For any further assistance, please reach out through the Contact Us page on our website.